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FAQS

We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.

FAQ: FAQ

WHAT’S THE MINIMUM ORDER AMOUNT?

As a small business, we value any and every purchase. That is why we do not have a minimum purchase value! 

WHERE DO YOU SHIP TO?

We currently ship to anywhere in the following countries: UK, Ireland, Isle of Man, France, Spain, Germany, Belgium, and Portugal. 
EUROPEAN UNION: Following the UK’s exit from the EU, you may need to pay a customs charge on anything purchased from the UK. Please note that you, the customer are responsible for any shipping or customs fees. 

DO YOU TAKE CUSTOM ORDERS?

If you wish to discuss a potential custom order, please use our email address to contact Els. 
Please send as much detail as possible to help us accurately price materials for your order and to ensure it is made to the highest standard. 
Custom orders are likely to be more expensive than premade items and may take longer to produce. Please allow for a 3 week turnaround once order is confirmed. 

DO YOU ACCEPT RETURNS?

As the items made by Els are bespoke, returns will only be accepted where an item is faulty. 
Personalised items are non-returnable and non-refundable - please ensure you enter personalisation details correctly. 

HOW DO I GET MY ITEM PERSONALISED?

In our product inventory, you will see a listing for Personalisation. Please make sure that the product you want personalised is in stock and then add the Personalisation listing to your basket also. In the product options, you will find options for One bib, Both bibs and Dungarees. Please select the correct one and leave your requirements in the custom field submission bar. Our transfer colours, and fonts are available to view in the images section of the listing.

HOW ARE YOU PRACTICING SUSTAINABILITY WITHIN YOUR COMPANY?

Made by Mama Els always strives to be as environmentally friendly as possible, making changes where able to. The following are examples of some of our sustainable behaviour:

  • All of our packaging is 100% recyclable and sourced responsibly.

  • When purchasing raw materials for our products, we only buy as much as we need, ensuring minimal waste. 

  • We only use Oeko-Tex and GOTS certified fabrics. 

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